Diagnose Connection Failures
Trace Route with Ping Plotter
You may perform a trace route with a program called Ping Plotter. You can download it for free at http://www.pingplotter.com/
Trace Route with Windows
- Click Start Button
- Click Run
- In box type Command
- A new window will open up with the C-prompt (C:\>)
- At the C-prompt type: tracert x > filename.txt and click Enter.
x = address you are trying to reach. In the example below, x is tychousa.umuc.edu
filename = anything you want to name it. For example, you might type tracertservername.txt.
Pay attention to extra or missing spaces you may have typed.
- When this trace route runs, it will automatically place the results in a file on your C: drive. Note the file path and directory name displayed in the tracert window. It will probably be C:\WINDOWS\Desktop, meaning you will find your file in the Desktop directory inside the Windows directory on your C drive.
- Use Windows Explorer to find your .txt file on the C drive and double click to open the file.
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Example (with a fictitious server)
C:\WINDOWS\Desktop>C:\>tracert servername.university.edu > tracertservername.txt
You will find a file named tracertservername.txt in the folder called Desktop in the Windows folder on the C drive.
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Your report will look something like this:
Tracing route to servername.university.edu [111.222.33.44] over a maximum of 30 hops:
1 10 ms 9 ms 8 ms 10.128.72.1
2 10 ms 10 ms 10 ms 172.30.12.209
3 9 ms 10 ms 11 ms 172.30.12.250
4 10 ms 10 ms 11 ms 68.54.81.2
5 9 ms 8 ms 7 ms sl-gw28-rly-8-0.sprintlink.net [144.223.48.45]
6 11 ms 8 ms 10 ms sl-bb23-rly-8-0.sprintlink.net [144.232.7.129]
7 10 ms 10 ms 8 ms sl-bb27-rly-10-0.sprintlink.net [144.232.14.142]
8 17 ms 8 ms 9 ms sl-bb26-rly-13-0.sprintlink.net [144.232.14.181]
9 10 ms 9 ms 9 ms sl-st21-ash-15-3.sprintlink.net [144.232.20.44]
10 11 ms 12 ms 11 ms 144.232.19.18
11 11 ms 11 ms 12 ms dca-core-01.inet.qwest.net [205.171.209.45]
12 13 ms 13 ms 12 ms dca-core-02.inet.qwest.net [205.171.9.6]
13 14 ms 12 ms 11 ms wdc-core-01.inet.qwest.net [205.171.8.210]
14 12 ms 13 ms 13 ms wdc-edge-02.inet.qwest.net [205.171.24.18]
15 14 ms 13 ms 13 ms 63.146.0.218
16 16 ms 15 ms 15 ms 131.171.65.193
17 15 ms 18 ms 22 ms 131.171.65.33
18 17 ms 16 ms 14 ms 131.171.1.36
19 15 ms 15 ms 15 ms servername.university.edu [111.222.33.44]
Trace complete.
E N D of P A G E
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